Testimonials from Clients

The following are feedback statements provided by clients at the end of their counselling journey with Maple Tree Therapy. All clients have explicitly provided permission that their feedback can be shared publically, but with names removed to maintain full confidentiality.

“Couldn’t have asked for anything better. Previously didn’t know how to cope but this time I feel like I can cope more.”

“Absolutely brilliant. Felt comfortable and felt confident that nothing would be discussed outside the room.”

“I had very low expectations going into the process as I didn’t really feel that it would work. But after the process I totally understand the value in it and it has massively helped me.”

“I had previously had a poor experience with a councillor and the experience with Suzanne was so much more professional, structured and positive.”

“Suzanne really provided different perspectives and ways of challenging my thought processes and opinions of myself, she made me feel able to be very open and share everything in a safe and non judgemental environment. I am so glad I came to Suzanne, she has really helped me to move past a tough period in my life and move forward in a positive way. Thank you so much.”

“Armorel is a brilliant listener and her ability to remember details enables her to provide ‘light bulb moments’ during counselling where she is able to link recurrent themes and feelings because of her listening and understanding skills. She gave me a safe, non-judgemental space to be honest and open which was essential in helping me make progress. I trusted her completely and will be forever grateful of her support during a complicated, emotional and challenging time in my life. A heartfelt thank you.”

“I was quite nervous at first about the thought of counselling but was made complete at ease with Suzanne.”

“I had no expectations as had never had counselling before. I had an extremely positive experience with Armorel and would recommend both her and counselling in general to anyone.”

“I was unsure on whether a stranger would be able to offer such support and comfort, or to make me feel so good about myself but post counselling I’m really pleased and grateful and I feel awesome!”

“Pre counselling (expectations) – somewhat sceptical. Post counselling (experiences) – delighted.”

“I found the counsellor quite easy to talk to. I felt listened to and was provided with valuable information and insights which made me think of myself in a completely different way.”

“I liked the disclosure from Suzanne about her experience in healthcare , which gave me confidence that she understood from my perspective, what i was dealing with and guided me through accepting the situation, that I needed to discuss.”

“I found the counselling much more helpful than I thought I would. Suzanne is a very kind, caring and empathetic counsellor. She is also very insightful and practical.”

“Pre counselling I had not really expected to feel such a shift in my thoughts & feelings, so I feel that my expectations were exceeded.”

“I had an excellent experience with Maple Tree Therapy. Suzanne helped me to feel relaxed so that I could share my inner most feelings without fear of judgement. The counselling room was inviting and didn’t feel clinical or unfriendly.”

“The whole experienced was made even better by a counsellor who (I felt) really ‘got me’ i.e. had knowledge and understanding of situations/environments /organisations. This was really important for me and reduced the need to spend time having to ‘explain’ further. Appreciated the reassurance around confidentiality, protected environment process & how information is recorded and stored. This is an important part of my own daily work and I felt very reassured that all factors had been considered including the potential risk of meeting outside the counselling environment. The counsellor was always professional, respectful and helped me develop my own strategies/mechanism for coping as opposed to ‘telling me’ what I should be doing. I am so grateful to have been given the tools I need to build on the work already undertaken in the sessions which I hope to continue to use in the future.”

“Suzanne more than met my expectations.”

“I went into counselling with no expectations or previous experience and at the start was in a desperate place mentally. I was begging for help and support and was impatient to get started. But at the end, 10 months later, I feel me again. Suzanne listened and was the first person to validate me feelings in what had seemed a long time. But also gave a chance to reflect on other possible perspectives or intentions that may not have necessarily been negative as I once would have assumed. I feel much stronger at the end of this work and it has aided me to address the distressing elements that had once affected me so severely. Suzanne’s presence, tone and nurturing environment gave me peace and reassurance during sessions. I will miss taking this time out for myself with her.”